Terms and Conditions

ARRIVAL

If booking for popular screenings, you can expect that the foyer area and Café Bar will be busy so we advise that customers arrive in good time in order to find seats and obtain any concessionary items.

If you've booked online, your tickets will be e-mailed to your designated e-mail address and will be scanned by ushers at the screen.

It is your responsibility to ensure you have purchased the correct ticket(s). Please contact our Box Office as soon as possible and in advance of the event if you believe an error has been made, otherwise it may not be possible to correct.

PROOF AND ID

All films are classified based on the British Board of Film Classification (BBFC) guidelines. You can find out more by visiting www.bbfc.co.uk

We may request to see a valid form of ID as proof of age for any screening or event & will refuse entry to any customer who is unable to provide ID when asked.

Valid proof for any tickets purchased at concessionary rate must be presented at the cinema before entering the screening/event or collecting tickets from the Box Office. We reserve the right to charge the full price of admission or refuse entry.

We reserve the right to refuse any ticket holder entry to (and/or eject such person from) a screening or event without issuing a refund.

CANCELLATIONS AND CHANGES

On the rare occasion that we must cancel/substitute an event or change an event time, we will endeavour to make customers aware in good time.

At managements discretion, ticket refunds can be given if patrons are unable to attend a screening/event due to unforeseen circumstances e.g. family illness, however, we will typically ask for customers to change their booking to an alternative future screening. Refunds will also be given if an event is cancelled, or times have been substantially changed. Broadway Cinema's liability will be restricted at our discretion, to the refund of the cost of tickets purchased or to provide replacement tickets of similar value to an alternative screening.

Broadway Cinema reserves the right to request all visitors to leave the venue at any point on reasonable grounds (including but not limited to health and safety concerns, aggressive behaviour, or if we believe other customers’ security or enjoyment is at risk). Ticket holders agree to adhere to any safety announcements and venue regulations.

All ticket prices and discounts are subject to availability and can be changed and/or withdrawn without prior notice, and do not apply to tickets that have already been purchased. Broadway Cinema reserves the right to introduce special offers or any price changes without prior notice.

Please note, that the online booking fee (£1.20) is non-refundable. 

SCREEN SWAPS

On occasion, we may need to move the screening/event you have booked tickets for. This allows us to react to audience demand for particular films if they have originally been programmed into an inappropriately sized screen. In this case, we endeavour to notify customers via email prior to the film screening and in good time.

MEMBERSHIP

Membership discount applies to full price film and event cinema tickets only and is not applied in conjunction with any other concessions or promotional offers.

For certain special screenings that we price at a lower rate than standard, the value of the discount may be slightly reduced.

Occasionally for special screenings and events, membership discounts may not apply.

Limits and exclusions apply to Broadway members on discounts and benefits associated with membership:

• Free tickets are only redeemable for screenings priced at our standard rate (£10 for a Full Price ticket) or lower.
• Member free tickets are only valid for use during the membership period in which they are issued. Any unclaimed free tickets cannot be carried forward into your next membership period.
• Membership discount in our Café Bar and Mezz Bar are solely for the use of the membership holder and applies only to food. Discounts cannot be used in conjunction with promotional offers.
• Valid proof of membership must be presented to claim your discount at the Box Office, Café Bar and Mezz
• Broadway Cinema reserves the right to change the cost of the membership at any time, however, all members will be notified in advance of their renewal dates.

PARENT AND BABY SCREENINGS

Entry to our Parent and Baby screenings is only for adults with a baby 12 months and under.

Ticket holders who have any special requirements or concerns about a film or event are encouraged to inform the cinema in advance.

CUSTOMER BEHAVIOUR

Unauthorised use of recording equipment of any kind (including mobile phones and tablets) is not permitted in the auditoria.

Mobile phones, tablets or other noise-making items must be switched off or turned to silent before the start of a film screening or event.

If we deem behaviour to be unacceptable, we reserve the right to refuse any ticket holder admission to (and/or eject such person from) a screening or event without issuing a refund.

All visitors to the venue must agree to treat all our staff and fellow customers with respect and courtesy.

We reserve the right to demand a customer leaves the building without issuing a refund.

We reserve the right to refuse entry to the building.

DATA

When making a booking with us we will create an account on our Box Office system. By making a booking you consent to your personal information being stored in accordance with the Data Protection Act 2018.

Broadway Cinema will take all reasonable steps to ensure the security of data within this process.

Tickets are sold subject to the Data Protection Act 2018 and any subsequent amendments. For more information on this read our Privacy Policy.

Broadway Cinema reserves the right to update these Terms and Conditions at any time and without prior warning.