General FAQs

Not sure how to book online? Got some queries about membership? The following list of frequently asked questions will help you deal with the most common issues you might experience, and answer some of your most-asked questions.

I'M A BROADWAY MEMBER. HOW DO I ACCESS MEMBERSHIP DISCOUNTS ONLINE?

You'll first need to log in to your Broadway account to access your membership discounts.

Press the icon of a man in the top right corner of the screen, and enter your Email Address and Password in the boxes provided (reset Password if necessary). You should now be logged in.

Now find the film and screening time you'd like to book tickets for and select your seats from the seating plan. Press Continue.

Here, select “Member | login for discount at checkout” from the dropdown list of ticket types. Press Continue.

You should now see your Basket, showing your membership savings. Proceed to Checkout to complete your booking.

HOW DO I PURCHASE TICKETS ONLINE?

Pick the film you'd like to book tickets for, and select your preferred screening time.

This will take you to the ‘Choose Seats’ screen. Choose your seats from the seating plan, then press Continue.

Select the relevant ticket type(s) from the dropdown list. Press Continue.

Review your order in your Basket and proceed to Checkout.

HOW DO I REDEEM MY FREE MEMBERS' TICKETS?

Broadway members redeeming their free tickets should use the promo code MEMFREE1 for the first ticket, MEMFREE2 for the second, or MEMFREEBOTH for both in one transaction. Begin your booking as usual using the steps above, then enter the relevant promo code when prompted on the Basket page. The discount will be applied at Checkout.

DO YOU OFFER JOINT MEMBERSHIPS?

We don’t offer joint memberships - Broadway membership is available on an individual basis to one named member. However, your membership does allow you to book up to two tickets per visit at the members' price, for you plus a guest. The named member must make all ticket bookings, and must be in attendance if membership tickets are being used.

DO YOU STILL OFFER A CONCESSIONARY MEMBERSHIP PRICE?

We no longer offer a concessionary membership price, as of Spring 2024. Broadway membership is now available at one fixed price to all - £48 annually, with membership tickets priced at £8 per ticket. 

I'M A NEW BROADWAY MEMBER - HOW DO I FIND OUT ABOUT THE MONTHLY MEMBERS' 2-FOR-1 FILMS?

We'll email you every month letting you know which film we've picked for members to see at the 2-for-1 price. This offer will apply to the opening day of the selected film's release.

DO YOU CHARGE ONLINE BOOKING FEES?

We charge a per transaction online booking fee of £1.20 for non-members. The £1.20 booking fee will only be applied to online bookings, and only per transaction (not per ticket) and will support Broadway during this challenging time for arts and culture venues.

Broadway members will not be charged booking fees. We will not charge a booking fee for customers booking in person at our box office or over the phone.

WILL BROADWAY MEMBERS BE CHARGED A BOOKING FEE?

Broadway members are exempt from booking fees.

Members also receive £3 off every standard cinema ticket, two free tickets upon sign-up, and a number of further benefits.

Find out more here and sign up today.

WILL THERE BE ADVERTS AND TRAILERS BEFORE THE FILM?

The advertised start time includes any advert and trailer reels. We do, however, recommend arriving for the advertised start time as we are sometimes required to begin a film promptly at the advertised time.

The majority of our film programme will feature adverts (provided by Digital Cinema Media) and trailers for upcoming features. Typically, our trailers and ads amount to no longer than 15 minutes.